Privacy Policy

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Our Privacy Policy for Members can be viewed here.

Who are we?

We are the Royal Automobile Club and our address is 89 Pall Mall, London SW1Y 5HS, United Kingdom. You can contact us by post at the above address, by email at communications@royalautomobileclub.co.uk or by telephone on 020 7930 2345.

Any enquiries about our use of your personal data should be addressed to the contact details above.

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better. For more information about our use of cookies, please see the information below.

When you contact us via our website

When you contact us via the email addresses on our website or complete any of the online forms, we may use your email address and any other information you provide to respond to your query, including providing you with any requested information about our services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

Emails are stored using Microsoft Exchange 365 which is hosted in the EU.

Cookies

Our website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must refrain from using the Website.

Cookies are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse it. They are used to ‘remember’ when your computer or device accesses our website. The cookies are essential to the effective operation of our services.

We only use cookies to enable functionality on the website and not for advertising purposes. If you do not wish these cookies to be tracked you can disable them in your browser, but this may adversely affect your experience of the website.

There are two types of cookie you may encounter when using this website:

  • First party cookies are created by our website. They help us to provide site functions and allow is to collect customer analytics data to provide a better user experience
  • Third party cookies are created by domains outside of this website. We use third party internet tools to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
  • We also use Google Analytics cookies to track user activity on the site.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Updates to this privacy policy

We review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will provide information about this and, if necessary, to ask for your consent.